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The ainavio Shopping Assistant is a versatile solution used by end customers across various direct-to-consumer channels, messaging platforms and in-store touchscreen solutions.
Thanks to the plug-and-play functionality, the chatbot is ready for immediate use and seamlessly integrates the product data from the PIM.
The chatbot advises end customers individually, recommends suitable products, provides information about possible promotions and provides helpful instructions - all based on the current product data from the PIM.
The Support Assistant is available 24/7 to customers and employees to answer questions about products, shipments, returns, etc. in real time.
Unanswered questions from the ainavio support assistant are forwarded to internal support staff.
By seamlessly integrating CRM and your IT landscape, ainavio can tailor your company data to each individual employee and each individual customer journey, increasing customer satisfaction and loyalty through outstanding service experiences.
Enable your customers and users to achieve their goals in a single interaction. Through deep backend integrations, ainavio allows you to combine automated conversations with the ability to serve and resolve transactional requests from start to finish.
Maintain precise control over which channel and which user has access to your company data. Know exactly where the answers generated come from by tracing them back to their knowledge source.
Intelligent product recommendations and consultation
Based on the queried data, possible extensions & functions for products are actively offered.
During the conversation and customer journey, possible complementary products are offered.
Comparison of different products in a product family, including competitor products, and direct highlighting of the advantages of the pre-defined recommended product.
Individual discounts based on customer history and conversation, for example as buy box, upselling and cross-selling functions. Also personalized time-limited discounts for shopping baskets.
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